❓FAQs (Frequently Asked Questions)

Q: Will this work for my child if we only speak English at home?
A: Absolutely! The talking pen guides your child through Cantonese, Mandarin, and English in an easy, interactive way — no prior knowledge required.

Q: Are both sets suitable for the same age range?
A: Yes! Both the Talking Pen and AR Tangram are ideal for ages 3–7, making them a perfect match.

Q: When will my pre‑order be shipped?
A: Pre‑orders will be shipped as soon as the products arrive in Australia. You’ll be notified via email with a tracking number once your order is on its way.

Q: What if I change my mind about a pre‑order?
A: Pre‑orders can be cancelled within 48 hours of placement for a full refund. After this period, pre‑orders are considered confirmed, and cancellations are not guaranteed.

Q: What if the item arrives faulty or damaged?
A: If your item arrives with a manufacturing defect, you can request a return or refund within 14 days of receiving your order. You must provide clear photos and a video showing the defect. This applies only if the issue is a manufacturing fault and not caused by the customer.

Q: Do you offer international shipping?
A: At this time, we only ship within Australia. Stay tuned for future international availability!